Process Centric versus
Functional oriented organizations
|
Key
Aspect
|
Process Centric
|
Functional Orientation
|
Work group
|
Cross functional teams
|
Department
|
Work design
|
From
customers' perspective (Outward looking)
|
From the perspective of departments strengths and weaknesses(inwards looking)
|
Focus
|
Superior
|
Customer
|
Performance measures
|
Aligned with final outcome of the end-to-end process
|
Aligned with narrow focus of departments' capabilities and constraints
|
Culture
|
Collaborative
& learning orientated
|
Conflict
& blame oriented
|
Job description
|
Broadly
specified (people empowered to use the knowledge about customers to
improve and standardize the process)
|
Limited
(strict adherence to work instructions)
|
Liability of participants
|
Accountability
|
Limited to
responsibility
|
Compensation
|
Results
based
|
Activity
based
|
Key responsibility
|
End-to-end
process ownership
|
Functional
managers
|
Managers' role
|
Coaching
people to find smarter ways of conducting the work
|
Supervising
the work and workers
|
The objective of Process Mgt is therefore to clarify responsibility for the process, clearly define process boundaries,